Suppluing the set of applications supporting the work in Contact Center
Business problem: The lack of effective managing of the outgoing campaigns, the lack of introducing basic information to the consultant and the lack of ability of storing information collected during the conversation.
Providing an application processing business data from sales campaigns with the BI module
Business problem: the lack of automated process of maintaining outgoing campaigns. System did not provide complex possibilities of managing the calling.
Providing the application checking the level of satisfaction with customers from the service.
Business problem: the lack of possibility to conduct configurable and automated surveys, which describe the level of the NPS marker
Providing an application for establishing a real-time contact with the client
The service of video chat from the website to the Contact Centre system (B2C)
Business problem: the lack of possibility to immediately help the client, who cannot process the transaction by bank website.
Providing an application for collecting business data concerning contact with the client
Business problem: the lack of possibility to collect the data given by the client in a well structured way, and later passing it to billing systems
Providing an application for analysis and presentation of the information about the client’s past actions
Business problem: the consultant cannot see the whole history of the contacts between the client and bank during the conversation. Presented history contains only information saved in CRM systems, but they aren't sufficient. They describe just the final effect of the call, not the occurring of the given calls).
Providing an application for monitoring and management of workers efficiency and service processes
Business problem: the lack of one interactive view, which presents the most important markers connected with the work of Contact Centre
Preparing the application enabling arranging the meeting and medical consultation while using the video.
Business problem: the lack of the technological tool enabling the virtual booking of the patient for medical consultation through videoconferencing
Providing an application for managing the documentation workflow in the company
Sector: technological company
Business problem: Documents (e.g. accountants, agreements) in the company are being stored in the paper form what extends the process of spreading them, archiving and searching. The time for the maintenance of documents by individual participants in the process (e.g. signing) isn't controlled and because of that in the majority of cases it is time-consuming.
Providing an application which presents the data about activities performed by the Contact Center consultant during the phone call based on information gathered from the system of the voice analysis
Business problem: In order to obtain information about what activities were performed by the consultant during the conversation one should search for the conversation at the archive and next in the separate system find information about performed operations. The time of the data analysis in the Contact Centre is extended.
Providing an application enabling the service of messages left by Customers in the Bank's transaction system in the form of the e-mail by Contact Center consultants.
Business problem: The customer cares about the centralization and the standardization of interfaces. Therefore there is a need for messages from the transaction system as well as the replies were processed in the same way as e-mail sent to the Bank via the electronic mail system
Providing an application for the service of emergencies by automatic juxtaposing the teleconference with the team for the crisis management.
Business problem: During the situation of the breakdown fast collecting team for the crisis management is crucial. It is a dispersed team, members of which must immediately establish fast telephone link to the automatically created teleconference.
Providing an application for the communication between teachers at school and of fast notifications.
Business problem: Lack of the system enabling in the fast way to communicate with other employees. They are distracted between different locations.
Preparing an application for the Communications with the interpreter
Business problem: Lack of ability of communicating of deaf persons in situations, when the second person doesn't understand the sign language. The lack of ability to communicate in case of not speaking English.