The most important functionality implemented by Contact Center Systems is to provide customer contact support. There are many processes like this like sales or debt collection, for which it is extremely important effective communication with clients as part of outgoing calls. These connections are most often organized in the form of campaigns, enabling business sharing of contacts.
Sevenet Business Campaign Manager is an advanced tool used to organize and implement outbound business campaigns in Contact Center environments. All aspects of the organization campaign activities are configured by business administrators without the need to involve the IT department.
Campaign management by business administrators:
Online contact management (in groups and individually) as part of the campaign: