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CHALLENGE
The most important functionality implemented by Contact Center Systems is to provide customer contact support. There are many processes like this like sales or debt collection, for which it is extremely important effective communication with clients as part of outgoing calls. These connections are most often organized in the form of campaigns, enabling business sharing of contacts.
Sevenet Business Campaign Manager is an advanced tool used to organize and implement outbound business campaigns in Contact Center environments. All aspects of the organization campaign activities are configured by business administrators without the need to involve the IT department.
KEY FEATURES
Campaign management by business administrators:
- Creating, starting and stopping campaigns,
- Configuration of calling strategy (preview, predictive, progressive, control calling and other campaign options),
- Detection of doubles and use of banned numbers list - blacklist, Campaign prioritization,
- Supplying campaigns with contacts in online, offline modes, Full reporting on the implementation of the campaign.
Online contact management (in groups and individually) as part of the campaign:
- Prioritizing and sorting contacts,
- Closing / opening contacts,
- Dynamic change of the number presented to the client (voice campaigns).
ADDITIONALLY
- The Sevenet Business Campaign Manager application is compatible with UCCE 10.5+,
- The solution is available both in the cloud and on-premise,
- RODO support,
- The solution works in High Availability mode,
- The solution is available in the Sevenet CC Application Suite.
