While working in Contact Center, consultants support customer interactions. This service is often repeatable and must be subject to certain standards quality. One way to maintain an adequate level is providing consultants with a tool that will help them in this.
Sevenet Skrypter is a system for managing interactive scripts that are displayed to consultant during a conversation with a client. The scripts have logic built using decision trees, thanks to which they support various conversation scenarios, giving the organization full control over it course. This logic is prepared in the script editor - a tool drag & drop provided for business people. Preparation and implementation of interactive scripts supporting interaction not requires the involvement of an IT department.