Contact Center systems are one of the best metered environments. Their effective management is conditioned by well-chosen ones and a verified set of indicators and parameters. They must be fast available to team leaders and other management. Sevenet The Supervisor is an advanced monitoring tool situation in the Contact Center.
Thanks to it, the effectiveness of sales and debt collection campaigns and work on websites can be monitored online. The tool supports the division of business into separate ones departments that can operate independently. Within everyone a dedicated department may be assigned to the executing department changing the assignment of competences to agents.
Monitoring of campaign implementation:
Agent competence management: